Welcome to the Shipping and Returns page of Banco! We are glad you have chosen our products and want to ensure that your experience with us is pleasant and hassle-free.
Here you will find all the information related to the shipping and returns of products purchased on our website www.wearebanco.com.
Shipping
All products purchased on Banco’s website will be shipped directly to your home using major national and international couriers. Shipping is free for orders over 59 euros. We ship worldwide! For orders below this amount, standard shipping rates will apply. We are committed to shipping your products as soon as possible and will send you a confirmation email once your order has been shipped.
Returns
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it for free within 14 days of receiving the product.
To make a return, follow these simple instructions:
Check that the product is in the same condition in which you received it, including the label and original packaging.
Inside the product’s received package, you will find instructions for making the return.
Carefully follow these directions.
Pack the product and return documentation in the same bag or box in which you received the product.
Attach the provided return label to the package and drop it off at the post office or courier indicated in the instructions.
- Check that the product is in the same condition as you received it, including the original label and packaging.
- Inside the envelope of the product you received, you will find instructions for making the return. Follow these directions carefully.
- Pack the product and return documentation in the same envelope or box in which you received the product.
- Attach the provided return label to the package and drop it off at the post office or courier indicated in the instructions.
Once we receive your return, we will check that the product is in suitable condition and proceed with the refund as soon as possible.
We will send you a confirmation email as soon as the refund has been made.
If you need further information or have questions about shipping and returns, please do not hesitate to contact us through the “Contact Us” page on our website.
The Banco team is at your disposal to help you and answer all your questions.
Thank you for choosing Banco!